Returns & Exchanges
Due to the perishable nature of our pasture-raised heritage meats, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every cut. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Delivery
Upon arrival, immediately check your vacuum-sealed products and ensure the internal temperature is still within the safe, chilled range.
Document Issues
If there are any concerns regarding packaging integrity or product quality, take clear photos of the labels and the specific area of concern.
Contact Support
Email our farm-to-table support team within 24 hours of receipt with your order number and the documentation gathered in the previous step.
Resolution Processing
Our team will review your claim and issue a store credit, refund, or schedule a replacement shipment of your heritage meats within 2 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing